Gujarat Consumer Court in Kalol ordered a marriage bureau to refund ₹1.11 Lakhs to a client after the company failed to deliver what it promised, a BRIDE! The bureau kept the family waiting for one year and could not find a suitable bride for Shankarlal Gurjar’s son.
Gurjar paid money to the marriage bureau in July 2020. He alleged they did not hear from the bureau after that. Later, they contacted the bureau. The marriage bureau told the father-son duo they would reach out to them as soon as they found a suitable bride.
After a few months, the bureau showed them pictures of a woman suitable for the boy. They also sought the family’s consent and sent a marriage proposal to the woman.
However, Gurjar sought more details about the girl and wanted to speak to her family. The bureau told him they were out of town and would return in two weeks. Until then, they had to wait for the bio-data. But, a few days later, the marriage bureau told Gurjar that the girl’s family married her someplace else.
After a month, they approached the Gurjars with the details of another girl. The family showed interest but did not receive any response. Later, the bureau told the family that the girl did not like Shankarlal’s son.
Thus, an upset Shankarlal pulled the marriage bureau to the Gandhinagar Consumer Court in light of their deficiency of services. Following a legal notice, the court ordered the marriage bureau to refund the money. In conclusion, the court declared the bureau insufficient in its services. It also imposed a fine of ₹5,000 with 9% interest on the refund amount.
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