Atrocities on minorities have been on a rise in India. To prevent atrocities on members of Scheduled Castes (SCs) and Scheduled Tribes (STs) , the government has found a way out: helpline. Centre aims to build informed awareness about the provisions of the Law that are aimed at ending discrimination and provide protection to all.
National Helpline Against Atrocities (NHAA) starts from tomorrow (Dec13) to ensure proper implementation of the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities){PoA} Act, 1989. The NHAA will be available round the clock on toll-free number 14566 across the country.
The system will ensure that every complaint is registered as an FIR, relief is provided, all registered complaints are investigated and all chargesheets filed are prosecuted in the Courts for decision – all within the given timelines in the Act.
Regional languages
It can be accessed by making a voice call /VOIP either from a mobile or landline number of any Telecom Operator across the country. This service will be available in Hindi, English and regional language of the State/UTs. Its Mobile application will also be available.
A Docket number shall be given for each complaint received from Victim/Complainant/NGOs regarding non-compliance of the POA Act, 1989 and the PCR Act, 1955. The status of the grievance can be tracked by complainant/NGOs online. Any inquiry shall be replied by IVR or operators in Hindi, English and Regional languages. This helpline will adopt the concept of Single Point of Contact and have a proper feedback system.The Ministry of Social Justice and Empowerment is scheduled to launch a The objective of the helpline Available as a web based self-service portal also, the NHAA will generate awareness about the Protection of Civil Right (PCR) Act, 1955 and its rules as well.
