Gujarat Chief Minister Bhupendra Patel has given clear directions to the district collectors and administration officials of the state that they should develop effective procedures at the district level so that even the common man does not have to come to the state level to solve his problem or grievances. Bhupendra Patel gave this direction in reference to the presentations of the applicants in the first state level ‘SWAGAT’ program of the new government after taking the charge of state government for the second time in a row as Chief Minister.
The Chief Minister said that in the district level offices, the procedure should be effectively established so that the people do not face any inconvenience in their submissions and have faith that the problem will be solved in the required manner. Not only that, he advocated that District Collectors should visit villages and develop public relations.
It should be noted that, of the 2961 presentations received during the month of December, 2546 were resolved at the state-district-taluka and village levels. The state-level ‘SWAGAT’ online Public Grievance Redressal Program is held in Gandhinagar on the fourth Thursday of each month. The Chief Minister himself attends and listens to citizens’ grievances before making recommendations to the concerned system operators for proper redressal. In this state-level ‘SWAGAT,’ nine presentations from citizens from various districts were made to the Chief Minister. He also suggested that the relevant district administrators listen to these complaints, take immediate action, and report them to the Chief Minister’s office.
Chief Principal Secretary to Chief Minister Kailashnathan, Additional Chief Secretary to Chief Minister Shri Pankaj Joshi, Secretary Smt. Avantika Singh was present in this state level ‘SWAGAT’. Additional Chief Secretaries, Secretaries and senior officers of the departments of Home, Energy, Revenue, Irrigation etc. participated in the state level ‘SWAGAT’ along with supplementary details regarding the grievances and requests that were presented to the Chief Minister.