Low-cost airlines are being promoted by the government to make air travel accessible to common citizens. But in recent times, there have been numerous occasions when low-cost airlines have cancelled or rescheduled flights at the last minute, causing financial and psychological loss to passengers. Besides, these airlines have also been accused by travel agents of arbitrarily interpreting the rules of the Directorate General of Civil Aviation (DGCA). In view of this, it is learned that the Travel Agents Federation of India (TAFI) has filed a petition for legal action against the arbitrariness of low-cost airlines.
There have been cases of last-minute cancellations and rescheduling of flights at Ahmedabad airport for some time now. In such cases, a number of passengers get stranded at the airport even as the airlines often cite “operational reasons” to arbitrarily interpret DGCA rules.
TAFI chairman (Gujarat) Manish Sharma said, “We have more than 200 travel agents in the state as members. Passengers and travel agents are getting frustrated by the arbitrariness of low-cost airlines. We have invited complaints from travel agents, and at least 20 have come in against low-cost airlines. Our advocate will take up our case before the DGCA or the court.”