Biggest Reward Is Serving Gujarat's People Through SWAGAT: PM

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Biggest Reward Is Serving Gujarat’s People Through SWAGAT: PM

| Updated: April 27, 2023 19:32

Prime Minister Narendra Modi addressed a virtual event today celebrating the completion of 20 years of the State Wide Attention on Grievances by Application of Technology (SWAGAT) initiative in Gujarat. The Gujarat government is observing SWAGAT Saptah on this occasion.

In his address, PM Modi expressed his satisfaction with the success of the initiative, which aimed to provide quick and efficient solutions to citizens’ grievances through the use of technology. He also interacted with past beneficiaries of the scheme.

He praised the citizen-centric approach of the SWAGAT initiative, emphasizing the importance of friendly government attitudes towards citizens. He credited the dedication and efforts of the people for making the initiative a success and congratulated everyone who contributed to its success.

He also noted that SWAGAT has gained international recognition and awards for its good governance practices, including a prestigious award from the United Nations. He further highlighted that Gujarat received a gold award from the Government of India for e-governance in 2011 due to SWAGAT.

The SWAGAT initiative was launched in April 2003 when he was the Chief Minister of Gujarat. Its main aim was to provide quick and efficient solutions to citizens’ grievances through the use of technology. The program created systems of public hearings at various levels and empowered citizens to raise their issues.

The PM highlighted that SWAGAT has changed the traditional notions of following established trials in government and emphasized the importance of innovation in governance. The initiative has become a source of inspiration for many solutions to governance, and many states are now working on similar systems.

The Prime Minister also mentioned that the central government has developed a similar system called PRAGATI, which has played a significant role in the rapid development of the country in the last nine years.

The success of the SWAGAT initiative serves as an example of the potential of technology in promoting ease of living and bridging the gap between citizens and the government. The Prime Minister emphasized the importance of citizen-centric governance and the need for government officials to be approachable and responsive to the needs of the people.

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