Wadia Group-promoted Go First airline has come under the scanner of aviation regulator Directorate General of Civil Aviation (DGCA) on account of a surge in passenger inconvenience due to non-existent flights and massive flight delays.
Recently Ahmedabad-based Arvindkumar Chaurasia sued the airlines when the flight he was supposed to board in September 2020 was cancelled without citing any reason. The man had booked five tickets on the flight to Varanasi months in advance.
He was informed at the last minute that his flight has been cancelled, where as an RTI revealed that the flight had indeed been operational and had flown to Varanasi as scheduled. The Consumer Forum has asked the airlines to compensate each of the five ticket holders Rs 7,000 each, besides refunding their tickets.
Go First has been in the centre of a storm for sometime now. There has been a surge in passenger complaints on social media platforms wherein passengers are finding out after arrival at the airport that the flight they are supposed to take, does not exist.
Saddled with the ongoing supply chain disruption affecting delivery of engines and spare parts, the airline had already curtailed the winter schedule which came into effect from October 30 for period until March 25.
The most recent issue at the airline relates to its punctuality. Go First posted one of the worst on-time performances. The airline has also sought loans in the recent past under the Emergency Credit Line Guarantee Scheme (ECLGS) for its operations and is expected to apply for more funds under the scheme.
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