An Indian student studying in the US has claimed that she was left alone on a Boston street after a Lyft driver fled with her belongings.
Harvard University Graduate School of Design student Shreya Verma has shared her story on LinkedIn. The Cambridge resident said that while she was traveling to Logan International Airport for a flight to India, the cab driver abruptly ended the trip and took her luggage.
The driver allegedly fled with her VISA, OPT/EAD Card, and passport. Shreya claimed she lost valuables worth $30,000.
“I have been actively seeking assistance from Lyft customer service, but unfortunately, crucial driver details remain elusive, compounding the challenges I am already facing. I implore Lyft to promptly contact the driver, urging the immediate return of my belongings. Equally important is providing the necessary ride details to the Cambridge Police Department, as it is critical for the ongoing legal proceedings,” Shreya said on LinkedIn.
She shared her plight about how lack of pertinent information on the part of the Cambridge Police Department and The Corporation of the City of Cambridge had been delaying the process. “The mandated legal procedures, involving subpoenas, court orders, and search warrants, are proving to be time-consuming and emotionally taxing,” she wrote.
“The apparent lack of empathy in Lyft response is disheartening. As a loyal customer facing an unprecedented crisis, I seek immediate assistance. Your cooperation in this matter is not just a customer service expectation; it is a moral imperative. Failure to address this promptly will leave me with no choice but to pursue legal avenues.”
Lyft CEO David Risher responded to Shreya’s post, saying, “Very sorry you’re going through this, Shreya. That’s absolutely awful. Our team is on it.”
“Your response is appreciated ! I would request you to monitor this closely and get the details to Cambridge Police Department on immediate basis and help me get home to my parents in India!” Shreya said.
She added, “As an international F1 holder in the US, losing my passport, phone, laptop, bank cards and EAD etc is extremely traumatic!”