Around 300 Vietnam-bound passengers had a harrowing experience last night when their plane remained grounded at the Mumbai International Airport for almost ten hours. The passengers alleged they were not even provided with water.
According to a passenger, an aircraft malfunction left up to 300 passengers on a VietJet flight to Ho Chi Minh City in Vietnam detained at the airport for almost 10 hours.
Under the condition of anonymity, the passenger claimed that despite the lengthy delay, the airline had not booked hotels or provided meals for passengers.
If a flight is delayed for an extended period of time, the airline is required by DGCA regulations to offer passengers lodging and food. Questions forwarded to VietJet were still awaiting a response.
“Flight VJ-884, which flew between Mumbai and Ho Chi Minh City, was scheduled to leave on Thursday at 11.30 p.m. We checked in for the flight at 11 p.m., but when it didn’t take off for an hour, we inquired as to why. The passenger who was scheduled to take the flight from Vietnam to Bali stated, “We were told there is some fault in the aircraft and it will take some time for departure.
“No food or water was provided to the stranded passengers between 11.30 pm and 5 am, until the time they brought us back to the immigration area,” he added, adding that there is still uncertainty regarding a different aircraft to Ho Chi Minh City.
Around 7 am, he added, the passengers deplaned and were led back to the immigration area
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