The Directorate General of Civil Aviation (DGCA) has imposed a fine of Rs. 10 lakh on Air India for the second time due to its failure to adhere to compensation regulations.
During inspections carried out at Delhi, Kochi, and Bangalore airports, the DGCA noted Air India’s lack of compliance with the Civil Aviation Requirement (CAR) guidelines. Following this observation, a show-cause notice was sent to the airline on November 3.
According to the DGCA, Air India’s response to the notice revealed that it had not followed the CAR provisions. These violations included the airline’s failure to provide hotel accommodation for passengers affected by flight delays, inadequate training of some ground personnel as per regulations and failure to compensate international business class passengers who were accommodated in faulty seats.
Consequently, the DGCA has imposed a fine of ₹10 lakh on Air India for these breaches of regulations.